Terms & Conditions – Rive Pilates

These Terms & Conditions (“Terms”) govern your use of services offered by Rive Pilates (“we,” “our,” or “us”), including classes, memberships, private sessions, and our website. By booking, purchasing, or attending services, you agree to these Terms.

We may update these Terms at any time. Any changes will be effective upon posting. Your continued use of our services signifies acceptance of any updated terms.

1. Bookings & Attendance

All sessions must be reserved through our booking platform, Momence. Availability is not guaranteed. Clients are responsible for managing their own reservations and attendance.

Please arrive on time. Late arrivals may not be permitted to join class and may forfeit their session.

2. Memberships & Packages

Memberships and class packages are non-transferable and must be used within the time frame specified at purchase.

Founding Memberships include a 3-month minimum commitment. After the initial term, they renew on a month-to-month basis unless canceled with proper notice.

Membership details, including class credits, expiration dates, and guest pass access, are outlined at time of purchase and in the Membership Agreement.

3. Cancellations & No-Shows

Cancellation and no-show policies vary based on service type:

  • Group Class Members: Cancellations must be made at least 12 hours in advance to avoid a $10 late cancel/$15 no-show fee. These terms are agreed to during sign-up and enforced via Momence.

  • Private Session Clients: Cancellations require 24 hours’ notice. Missed or late-cancelled sessions will be charged in full or deducted from a package.

All policies are acknowledged and signed upon purchase or intake and must be followed to avoid charges or forfeited sessions.

4. Refunds & Holds

All memberships, packages, and sessions are non-refundable. Refunds may only be considered in cases of documented medical issues or extenuating circumstances, at our discretion.

Memberships may be placed on hold for up to 3 months per calendar year with 7 days' written notice. Membership will automatically resume at the end of the hold period.

5. Health & Safety

Clients are responsible for informing instructors of any injuries, conditions, or limitations prior to participating in class.

Participation in any class or session is voluntary and undertaken at your own risk. Rive Pilates is not responsible for any injuries sustained during studio use.

6. Studio Etiquette

We strive to create a welcoming, respectful environment. All clients agree to:

  • Treat staff and fellow clients with kindness and respect

  • Refrain from disruptive or inappropriate behavior

  • Follow instructor guidance and studio safety protocols

  • Wear grip socks during class and clean equipment after use

Violation of these expectations may result in suspension or termination of services without refund.

7. Minors

Minors under 18 must have a parent or guardian’s written consent and waiver on file to participate in any service. Parents or guardians assume all risk and responsibility on behalf of the minor participant.

8. Photo & Media Release

By participating in studio classes or events, you grant permission for Rive Pilates to use photos or videos taken in class for promotional use. If you do not wish to be photographed, please inform us before class.

9. Liability Waiver

All clients must sign a waiver acknowledging the physical nature of Pilates and accepting responsibility for their participation. This waiver is completed during registration or prior to your first visit.

10. Intellectual Property

All class content, branding, and materials are the exclusive property of Rive Pilates and may not be copied, reused, or distributed without written permission.

11. Contact Us

Questions about these Terms? Please contact us: hello@rivepilates.com