Privacy Policy – Rive Pilates
Rive Pilates (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our clients and visitors. This Privacy Policy (“Policy”) outlines how we collect, use, and safeguard the personal information you provide when using our website or services. It is designed to comply with applicable U.S. privacy laws.
By using our website, booking services, or attending classes, you agree to the collection and use of your information in accordance with this Policy.
We reserve the right to update this Policy at any time. If significant changes are made, we will notify you via email or post updates to this page. Continued use of our website or services following these changes signifies your acceptance of the updated terms.
1. Information We Collect
We collect both personal and non-personal information, including:
Personal Information: Name, email address, phone number, billing and payment information, emergency contact details, and any other information you voluntarily provide through sign-ups, waivers, or memberships.
Automatically Collected Information: Cookies, IP addresses, browser type, and device data may be collected to improve functionality and the overall user experience.
Sensitive Information: If you choose to share health-related or personal information through waivers or intake forms, that information is securely stored within our third-party booking platform, Momence.
2. Use of Information
We collect your information for the following purposes:
To process class and membership bookings
To communicate updates, class reminders, and promotional offers (with your consent)
To provide customer support and personalize your experience
To securely process and verify payments
To improve website performance and class offerings through user feedback and data analysis
By attending our classes, you acknowledge that we may occasionally photograph or film inside the studio to share the experience with our community. If you do not wish to be included in photos or videos, please let us know before class.
3. Sharing of Information
We do not sell or rent your personal data. Your information may be shared under the following conditions:
Third-Party Services: We use trusted partners such as Momence (scheduling, waivers) and Stripe (secure payment processing). These platforms have their own privacy policies that govern data use.
Legal Requirements: We may disclose your information if required to comply with legal obligations or in response to valid legal requests.
Business Protection: We may share data if necessary to protect the rights, property, or safety of Rive Pilates, our clients, or others.
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts. These may include session cookies, analytics cookies, and cookies set by third-party services such as Momence or Stripe. By continuing to use our website, you consent to the use of these cookies. You can adjust your browser settings to refuse cookies, though doing so may limit site functionality.
Cookies and Tracking Technologies
4. Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. Sensitive data (such as credit card details) is encrypted and handled exclusively by secure third-party providers.
5. Your Rights
You have the right to:
Access and update the personal information associated with your account
Request the deletion of your information
Opt out of promotional communications at any time
To exercise any of these rights, please contact us using the information below.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. You may request that your information be deleted at any time by contacting us at hello@rivepilates.com.
5B. Data Retention
Our services are not directed to children under the age of 13, and we do not knowingly collect personally identifiable information from minors. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.
6. Changes to This Policy
We may update this Privacy Policy periodically. When changes are made, we will revise the “Effective Date” at the top and notify users if the changes are material.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us: hello@rivepilates.com